ABOUT USThe Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our customers' homes are safe and maintained to a high standard.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
JOB DESCRIPTIONWe have an exciting opportunity for a fixed term Area Planner to join our Guinness Property team for 6 months to provide a high quality, planning and co-ordination service for Responsive Repairs based in Exeter.
This is a full-time vacancy, working 8am-5pm Monday-Thursday and 8am-4pm on Friday.
About the role:Reporting into the operational support manager the successful candidate will be providing an effective planning service for our operatives work schedules to ensure all operating needs and customer requirement's are met.
- Providing effective planning of regional operative's diaries working closely with the regional operational team to support the achievement of operational KPIs.
- Coordinating the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.
- Maintaining the scheduling system and provide internal and external customers with timely and accurate information.
- Liaising with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
- Ensuring that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
- Working closely with the commercial team in relation to subcontractor's purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.
- Ensuring compliance with GDPR regulations when processing customer data.
- Taking appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.
- Supporting the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored, and reported.
Essential:
- Experience of scheduling work.
- Experience of working in a customer focused environment.
- Experience of working within agreed performance targets.
- Excellent oral and written communications.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- Ability to work in a fast-paced environment and under pressure.
- Experience of working with databases.
If you're interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria.
Benefits• Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
• Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
• Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
• Performance Pay Annual Performance Score bonus subject to eligibility
• Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death
• Health Plan Options There are a couple of health care schemes available depending on the post grade
• VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work
• Access to the Finance wellbeing portal
• Professional subscription annual payment
• Travel season ticket loan
• Car lease scheme
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